Our Policies

At River Oaks Skin Institute, we are committed to providing an exceptional and personalized experience for each of our patients. To ensure we can allocate the necessary time for your treatment, we require a non-refundable fee of $150 at the time of booking. This fee can be applied to your scheduled treatment and/or used toward product purchases in our office.

Please be mindful of your appointment time and plan to arrive promptly. Timely arrival allows us to provide the full experience you deserve and ensures we stay on schedule for all our patients. We understand that delays happen. If you arrive more than 15 minutes after your scheduled appointment time, we will need to reschedule your appointment, and you will be charged the $150 late/no-show fee.

If you need to reschedule or cancel, we kindly ask for at least 48 hours’ notice. Changes made within 48 hours of your appointment or missed appointments will result in a $150 fee. This policy allows us to accommodate other patients and maintain our commitment to providing the highest quality of care.

Additionally, we strive to create a serene and professional environment for all of our valued patients. In order to maintain this atmosphere, we kindly ask that all visitors adhere to the following policy regarding children:

Quiet and Calm Atmosphere: Our treatments require concentration, and our guests seek relaxation. For this reason, we request that children be kept calm and quiet at all times while in the facility.

Supervision Required: Children under the age of 12 must be supervised by an adult at all times. Unsupervised children are not allowed in treatment areas or left alone in the waiting room.

Please note that, in certain circumstances, River Oaks Skin Institute reserves the right to refuse service due to excessive tardiness or any behavior that disrupts our commitment to a professional and welcoming environment for all patients.

Your cooperation in upholding the policies of River Oaks Skin Institute is greatly appreciated, and we thank you for your understanding. We look forward to helping you enhance your natural beauty!

There are a lot of options out there but you chose us and that means a lot. We can’t express how great that makes us feel, thank you for choosing River Oaks Skin Institute.